Cancellation & Refunds Policy

At HostingAhora.com, we strive to provide our customers with reliable and high-quality hosting and domain registration services. We understand that circumstances may change, and you may need to cancel your services. Please review our cancellation and refund policies below:

**1. Cancellation Policy**
– Customers may request to cancel their hosting or domain services at any time during the trial period through their account dashboard or by contacting our support team.
– Cancellations will be effective immediately or at the end of the current billing period, depending on your preference.
– No refunds will be provided for cancellations made after the service period has begun unless specified otherwise in this policy.

**2. Refund Policy**
– **Hosting Services:**
– We offer a 15 -day money-back guarantee on most shared hosting plans. If you are unsatisfied with our service, you may request a full refund within 15 days of your initial purchase.
– Refunds outside the 15-day window are at our sole discretion and may not be granted unless explicitly stated in the specific service plan.
– Refunds for VPS, dedicated servers, or cloud hosting are generally not available unless under special circumstances or contractual agreements.

– **Domain Registration:**
– Domain registration fees are non-refundable once the domain has been registered.
– If you wish to cancel a domain, you may do so before the renewal date; however, no refunds will be issued for domain registration fees already paid.

**3. How to Request a Refund or Cancellation**
– Refunds or cancellations can be requested by contacting our support team via email or through your account portal.
– All requests must be made within the applicable refund period and include relevant account details.

**4. Exceptions & Special Cases**
– Refunds may be denied if the account has been used in violation of our Terms of Service or if the service was purchased through promotional or special offers that specify no refunds.

**5. Changes to Policy**
– HostingAhora.com reserves the right to modify this Cancellation & Refunds Policy at any time. Changes will be posted on this page with updated effective dates.

**Contact Us**
For any questions or to request a cancellation or refund, please contact our support team at refund@hostahora.com

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